Isn’t pick-up and delivery more expensive?

No, there is no additional charge for pick-up and delivery

What is the turn-around time for pick-up and delivery?

Three days; for example: clothes picked up on Monday will be returned on Thursday and clothes picked up Thursday will be returned Monday and so on.

What if I don’t do cleaning that often?

If you don’t need cleaning done on a regular basis, you can be an “On Call” customer. Whenever you have cleaning you can schedule a pick-up by calling us at 801-567-1555, logging on to your online account, using your mobile app or sending an email.

Why does a laundered shirt or blouse cost less than a dry cleaned shirt or blouse?

A men’s laundered shirt can be pressed by a machine straight out of the laundry and doesn’t require much labor to press it; whereas dry-cleaning requires hand pressing which takes more time. Dry-cleaning chemicals are also more expensive than the detergent used in laundry.

Where do you pick up and drop off my clothes?

You choose the location. A weather-sheltered location near the front porch is most commonly used. We can also pick up and deliver to your office in which case the front desk usually works best.

What type of bag should I put my clothes in for pick-up?

Prestige Cleaners will provide you with sturdy protective yellow bags. If you do not have one yet, just leave your cleaning in any bag in your pick-up location with a note that says “PRESTIGE Cleaners” on it, and your driver will deliver your clothes with one of our bags attached.

Do I need to be home when they pick up or drop off my cleaning?

No. Your driver will utilize your predetermined pick-up and/or delivery location.

How do I pay for the service?

The easiest way is to set up an online account and enter a credit card on our secure site. When you enter an email a paperless statement will be sent to you every month.

What happens on holidays?

In the event that a major holiday falls on a pick-up/delivery day, that pick-up/delivery day will be skipped entirely and we will pick-up/deliver on the next scheduled pick-up/delivery day. Check here for a list of holidays.

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